Case study · in production
Banker–customer messaging
at the FIBI Group
1,500 bankers and a great many customers, in the same system, at the same time.
1,500
bankers in the system at once
Client
Sector
The challenge
What we built
What it delivered
The requirements
- One identified channel: the conversation happens after sign-in, is kept, and can close a process — not email, phone or a trip to the branch.
- Connection to the bank’s existing systems: an action taken inside the conversation runs in the bank’s systems of record, not in a side system.
- Binding processes completed inside the channel — carrying out actions and producing documents, up to approving a loan with a digital signature.
- The scale of 1,500 bankers working in the system at once, serving a great many customers.
- A trace of every action: what was done, by whom and when.
What was hard here
The difficulty was never the messaging itself but what hangs off it: a system living inside a bank has to authenticate against the systems already there, work at the scale of fifteen hundred bankers at once, and leave a trace of every action. That is also what makes it a system that keeps working for years rather than a project that was handed over and forgotten.
And for your project
At its core a system like this is integration between systems — its value is measured by how deeply it is wired into what the organisation already runs. If a process of yours is stuck today between email, phone calls and systems that do not talk to each other, this is how we approach it: enterprise development that connects to what exists rather than replacing it.
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