Case study · in production
Banker–customer messaging
at the FIBI Group
1,500 bankers and a great many customers, in the same system, at the same time.
1,500
bankers in the system at once
Client
The FIBI Group (First International Bank of Israel)
Sector
Banking
The challenge
A customer who wants to talk to their own banker is left with email, the telephone or a trip to the branch — none of them identified, none of them recorded, and none of them able to finish a process. The bank needed one identified channel in which a binding action could also be completed.
What we built
A messaging system between the banker and the customer, wired into the bank's various systems: from within the same conversation, actions can be carried out and documents produced, including binding processes such as approving a loan with a digital signature.
What it delivered
The system is in production and in use at the FIBI Group, serving 1,500 bankers and a great many customers at the same time.
What was hard here
The difficulty was never the messaging itself but what hangs off it: a system living inside a bank has to authenticate against the systems already there, work at the scale of fifteen hundred bankers at once, and leave a trace of every action. That is also what makes it a system that keeps working for years rather than a project that was handed over and forgotten.
Let's talk about the project
A first technical call, with no commitment.