Case study

Authenticated customer-to-banker channel

For one of Israel's major banks.

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A major bank

one of Israel's largest

Client

One of Israel's major banks

Sector

Banking

The challenge

Communication between a customer and their banker that is neither email nor telephone — an authenticated channel in which a binding process can actually be completed.

What we built

An authenticated communication channel between customer and banker, carrying a loan-approval process with digital signature inside it.

What it delivered

The customer completes in one channel a process that previously required a branch visit.
The identified channelDiagram: the customer and the banker talk in an identified channel, and the loan approval and digital signature run inside that same channel.CustomerBankerIdentified channelLoan approvalDigital signature
The identified channel

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